If you need to return an item, follow the simple steps below:

Call, chat, or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.

These items must be included in the package:

1.The eyeglasses, and any accessories, in the hard plastic case that contained the glasses.

2.A note with the RA# and a brief description of the issue that caused you to return the glasses.

3.A copy of the prescription that the eye doctor. provided, so we can inspect the glasses and determine if they were made according to the prescription.

Please be sure about the frame size before you purchase online. You can seek help from your doctor or take an old fit frame to confirm the size. We do not pay for the shipping fee for customers' liabilities if a customer does not like the colour, size or style advertised on our website. Once we receive your shipping confirmation number and the goods, you will receive a store credit/refund or send a replacement process notification within 3 working days. Among them, the refund to store credit will arrive immediately after we receive the goods