14 - Day Guarantee ：You have 14 days from the date you receive the glasses to contact us for a return authorization. If you want to return your glasses please make sure you have a good reason for your request. Since we are making these lenses just for you, we are unable to sell them to someone else if you change your mind.
90 - Day Warranty: We will replace broken frames at no charge during this 90-day warranty period. If you feel there is a manufacturing error, return the glasses for inspection within the 90-day warranty periodOur warranty does not cover damages caused by accidents such as drops, knocks, negligence, or improper care. Each order is entitled to a one-time exchange or return
We take full responsibility for your damaged glasses on arrival as well as defects on the frames or lens. Please report any defects within 12 hours upon receiving your glasses.
Please do well to send us the original prescription from your doctor if you feel the prescription is wrong. Pictures and defects on missing parts should also be attached. If the glasses were manufactured according to the prescription and customer wants to return the glasses, we do not pay for the shipping. Contact us for a RETURN ID. This ID and the order ID must be written on the returned envelop
Please be sure about the frame size before you purchase online. You can seek help from your doctor or take an old fit frame to confirm the size. We do not pay for the shipping fee for customers' liabilities if a customer does not like the colour, size or style advertised on our website
Once we receive your shipping confirmation number and the goods, you will receive a store credit/refund or send a replacement process notification within 3 working days. Among them, the refund to store credit will arrive immediately after we receive the goods.